Frequently Asked Questions
Are you having a problem with ClearCanvas Workstation? Check our support FAQ to see if your question has already been answered.
Before purchasing support, please be aware that:
- We only provide support for software issues with commercial ClearCanvas products on supported platforms
- You must have previously purchased a software License Key for your product
- Supported platforms are described in the product user’s guide
- The rate is $250/hr (USD)
- Billing is performed in 10 minute increments
- Any remaining, unused time is banked for future support requests
- On the order form, the number of hours you wish to purchase should be entered
- Support can be requested either through phone or email
Unfortunately, we are unable to provide services such as:
- IT troubleshooting
- Open source product support (e.g. 2.0 SP1, DICOM Viewer/Server 13.2)
- Integration with other vendors’ products
- Software development
- PACS system and network design
- Formal training sessions
- Software configuration including Hanging Protocols, DICOM, or media writing
- Troubleshooting ClearCanvas CDs or DVDs. Please contact the facility that provided it to you for assistance.
Thank you for your understanding.