Getting Support

Frequently Asked Questions

Are you having a problem with ClearCanvas Workstation? Check our support FAQ to see if your question has already been answered.

Purchase Support

Before purchasing support, please be aware that:

  • We only provide support for software issues with commercial ClearCanvas products on supported platforms
    • You must have previously purchased a software License Key for your product
    • Supported platforms are described in the product user’s guide
  • The rate is $250/hr (USD)
    • Billing is performed in 10 minute increments
    • Any remaining, unused time is banked for future support requests
  • On the order form, the number of hours you wish to purchase should be entered
  • Support can be requested either through phone or email

Unfortunately, we are unable to provide services such as:

  • IT troubleshooting
  • Open source product support (e.g. 2.0 SP1, DICOM Viewer/Server 13.2)
  • Integration with other vendors’ products
  • Software development
  • PACS system and network design
  • Formal training sessions
  • Software configuration including Hanging Protocols, DICOM, or media writing
  • Troubleshooting ClearCanvas CDs or DVDs. Please contact the facility that provided it to you for assistance.

Thank you for your understanding.

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