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Troubleshooting

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Q. I got a message saying that the "Windows Feature Pack for Storage" may not be installed - what should I do?

When you try to launch the media writer in ClearCanvas, you may see this dialog:

If you have Windows XP or Windows Server 2003, you will need to install this feature pack in order to be able to use the media burning feature in ClearCanvas.  Simply follow the link, and download the correct package for your operating system and processor architecture, or use the links in the following table.

Operating System

Package

Windows XP x86 (32 bit)

IMAPI_XP_SRV2003_x86.exe

Windows XP x64 (64 bit)

Feature Pack for Storage is not supported.

Download the Image Mastering API v2.0 instead (also see Microsoft KB932716).

Windows Server 2003 x86 (32 bit)

IMAPI_XP_SRV2003_x86.exe

Windows Server 2003 x64 (64 bit)

IMAPI_SRV2003_x64.exe

If you have Windows Vista or 7, you shouldn't see this message.

Q. I can't write to Blu-Ray - why not?

If you have Windows XP (excluding x64) or Windows Server 2003, follow the instructions above to install the Windows Feature Pack for Storage.  If you have Windows XP x64, Microsoft has not made the feature pack available for your particular operating system.  If you upgrade to Windows 7 x64, support for writing to Blu-Ray is built-in.

If you have Windows Vista, support for writing to Blu-Ray is supported as of Service Pack 2.  If, for some reason, you do not have or do not want to install Service Pack 2, you can download and install the Windows Feature Pack for Storage.  Just follow the link, and download the correct package for your operating system and architecture.

Q. Why Can't I "Write"?

There are a number of circumstances which will result in the Write button being disabled which are detailed below.

Problem: There is no disc inserted in the selected media writer.
Resolution: Insert a blank disc.
Problem: The current disc can not be written to because it is not blank.
Resolution: Insert a blank disc, or erase the disc using an external application like Windows Explorer.

Technical Note

Why can't ClearCanvas Vetstation write to my non-blank re-writable media (e.g. CD-RW, DVD+RW, etc.)?
In the interest of mitigating the risk of accidentally distributing unintended patient information, the Media Writer will only write to totally blank media even if it is re-writable.  Non-blank re-writeable media must be erased with an external application prior to being used by the Media Writer.
Problem: The current disc is too small.
Resolution: Insert a higher capacity disc or modify the list of selected studies.
Problem: There is insufficient disk space on the staging folders drive to completely stage the selected studies.
Resolution: Change the staging folder to a different drive, free up some space on the staging folder's drive or modify the list of selected studies.

Q. I got a message saying "No media writers could be found" - what should I do?

Your computer may not have hardware that is capable of writing to media.  For example, if you have a basic CD-ROM drive, it cannot be used to write CDs.  You will need to have a CD, DVD, or Blu-Ray (or combo) writer installed in your computer in order for the media writing feature in ClearCanvas to function.

 

ClearCanvas Vetstation - User's Guide
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