Hi

I am using Clear Canvas Image Server as PACS Server. It is working fine. Last week we configured GE CT and Fuji CR with the PACS. Both modalities successfully send images to the server. Today when i tried to send images the PACS Server, an error message appears on both modalities. Even i cannot Q?R images from EFILM, OSIRIX or Clear Canvas Workstation. Clear Canvas Workstation on image streaming shows images but not in Q/R. If i query the server using web interface i can view images.

Will you please tell me where is the problem. I tried all the troubleshooting i know. URGENT help is needed as i am struck with this and this is the for the first time.

Hammad

I would suggest, run verify from Clearcanvas Workstation and make sure it is successful. All check all IP add assuming you have setup send/receive correctly in PACS for these two modalities.  Good Luck.

Everything (PACS IP Address, PORT and AET) is configured correctly. In my post i mentioned this setup worked fine for 48 hours after that i am facing this problem.

 Hi, can you try and restart the service from tools services and for good measure restart the workstation. Its a possibility that the service has stopped.

I had installed only ClearCanvas Workstation on the PC and no other software is using the port i assigned to CC WS. And service of CCWS is also in START mode.

If the firewall is on you may need to specifically add exceptions for your incoming ports.

No firewall is turned OFF.

Okay i will test that. After that i will update you people.

I tried to telnet the server. But a blank screen appears with cursor blinking as i press Enter after typing the following command telnet 192.168.50.25 5678.

I tried to send images from EFILM Workstation to ClearCanvas Image Server. The EFILM Queue shows that the images are successfully send to the server but no studies are shown under the studies tab. I browse and found studies under Work Queue. I tried to reschedule the studies but no success. (Log is attached fro review). I wanted to know to why the studies are going there instead of studies tab. (As, i am new to ClearCanvas. Guidance is needed why this is happening).

I also tried to pull images Q/R from Efilm. When images are pulled no images are retrived from EFILM. Log is appended below for review.

CLEAR CANVAS WORKSTATION LOG

2012-02-05 22:49:52,984 [1] INFO  - Preparing to connect to AE EFILM on host 10.10.11.11 on port 4006 for verification.
2012-02-05 22:49:54,031 [DicomClient: 10.10.11.11:4006 [10]] INFO  - Association Accepted from CCWS to remote AE EFILM:10.10.11.11:4006
2012-02-05 22:49:54,031 [DicomClient: 10.10.11.11:4006 [10]] INFO  - Sending C Echo request, pres ID: 1, messageID = 1
2012-02-05 22:49:54,046 [DicomClient: 10.10.11.11:4006 [10]] INFO  - Success status received in sending verification!
2012-02-05 22:49:54,062 [DicomClient: 10.10.11.11:4006 [10]] INFO  - Association released from CCWS to EFILM
2012-02-05 22:49:57,750 [DicomClient: 10.10.11.11:4006 [10]] INFO  - Association Accepted from CCWS to remote AE EFILM:10.10.11.11:4006
2012-02-05 22:49:57,953 [DicomClient: 10.10.11.11:4006 [10]] INFO  - Success status received in Find Scu!
2012-02-05 22:49:57,953 [DicomClient: 10.10.11.11:4006 [10]] INFO  - Association released from CCWS to EFILM
2012-02-05 22:50:05,703 [Retrieve from 10.10.11.11/EFILM:4006] INFO  - Preparing to connect to AE EFILM on host 10.10.11.11 on port 4006 for move request to CCWS.
2012-02-05 22:50:07,218 [DicomClient: 10.10.11.11:4006 [29]] INFO  - Association Accepted from CCWS to remote AE EFILM:10.10.11.11:4006
2012-02-05 22:50:28,671 [DicomClient: 10.10.11.11:4006 [29]] ERROR - Failure status received in Move Scu: Failure: Cannot understand
2012-02-05 22:50:28,750 [DicomClient: 10.10.11.11:4006 [29]] INFO  - Association released from CCWS to EFILM
2012-02-05 22:50:28,890 [Retrieve from 10.10.11.11/EFILM:4006] WARN  - No audit sink extensions found - Auditing will be disabled for the remainder of the session.

Please also guide me how i can move images to Tier 2 and Tier3 after specific period of time say after 2 months images move from Tier1 to Tier2 and after 6 months move from Tier2 to Tier3.

Regards

Quote:" I tried to telnet the server. But a blank screen appears with cursor blinking as i press Enter after typing the following command telnet 192.168.50.25 5678."

That means you are able to connect.

Quote:"2012-02-05 22:50:28,671 [DicomClient: 10.10.11.11:4006 [29]] ERROR - Failure status received in Move Scu: Failure: Cannot understand"

That looks like CC and Efilm aren't compatible, the CC SCU is not able to understand the response from Efilm. Can't help you there. It just doesn't look like they can talk to each other.