Hi,

Just wondered if anyone else is having a problem with the ImageServer 1.5 web pages timing out almost as soon as you've logged in? 

It is related to the date - I didn't get this problem last week and setting the server clock back sorts it out.  Presumably a UK/US date format thing? (I'm in UK)

I've not been able to run it properly through a debugger., but as a quick workaround I've edited the function GetSecondsLeft() in the SessionTimeout.ascx control to always return a positive number.

Gary

Hi Gary,

The fact that it was working last week for you and not this week suggested it was the problem with the date format.  Can you check what region setting is configured for IIS (you can find it in the About page at the end of the license text) ?

We have also seen the same behaviour when the url contains an underscore (e.g., http://my_machine/ImageServer ). This is a known bug in IE and the workaround is to change the hostname or use the ip address in the url.

Hope this helps.

Thanh

Hi,

Thanks for the responses. Server regional settings are "en-GB, en-US" according to the About page. Regional and Language Options on Control Panel have everything set to English (UK).

No underscore in server name (timeout happens in both IE7 and FF3.5.2).

Regarding setting the clock, I put it back to 13th August - an unambiguous date as 13/08/2009 wouldn't be valid as a US date and it was fine; 02/09/2009 gives me the immediate timeout. So yes, I believe it's a date format problem. I'm not even using a client at this point and the time on the database server is the same, give or take a minute.

Edit: I should maybe add that I am running IIS7 on Server 2008.

Thanks,

Gary

Hi All,

I'm currently experiencing exactly the same timeout problem this is the second server I've experienced this on thinking it was an OS issue \i created a fresh install w2k3, .net3.5 sqlexpress+sp2 etc all regional options UK .I've attached screenshot showing timeout I've also cleared down cookies in browser still logs me out after 5 secs with the same message as seen in attachment ..open to suggestions

Although this is not ideal, you can try to force IIS to use US regional settings by adding this line in the web config inside <system.web>

 
<globalization culture="en-US" uiCulture="en-US"/>

Hi,

I've figured out the problem, and there was a bug in the code that didn't handle the localization of the date and switched the day/month putting the date in the past and causing the session to be expired. Fortunately, the fix is straightforward and done in Javascript, so no compiling is required.

I have attached the instructions and code in a text file, since posting code to the forum was a bit finicky.

This should solve the problem, Let me know if it doesn't.

Edit: Note that this fix works for "en-GB" format only. If you're using another localization the GetDateFromUTCString() function needs to be changed to match your localization. A full fix to this will be implmented in a future release that will work independent of localization.

Jonathan

Thanks Jonathan,

Works for me now.  Oddly though, the Session Expiry Time shown on the status bar (bottom of IE6  anyway, nothing on FF) is about 45 mins in the past.  But it works so I'm happy.

Gary

 Glad to hear that it's working, and thanks along with everyone else, for bringing the bug to our attention.

Cheers,

Jonathan

It doesn´t work for me, I change the local settings to En(UK), and then I wrote the code as you describe in your attachment, but I´m a physician so I don´t understand about write codes, if I attache the file could you get a look on it and tell me if there is anything wrong. I´ve change the name of the file for obvious reassons

I don't know enough about JavaScript to be sure, but maybe having your function  GetDateFromUTCString() before the variable declarations (var countdownTimer etc) is the problem? 

I have attached my version of the file, with the fix working. 

Gary

 Hi d_funes,

You're close, but there are a couple more changes required. The function GetDateFromUTCString should be okay where it is, but you also need to do the following:

In the function GetExpiryTime(), the line that says:

return c.substring(name.length,c.length);

Should be:

return GetDateFromUTCString(c.substring(name.length, c.length));

Then, in the function GetSecondsLeft(), where it says "sessionExpiry.getTime()" and "sessionExpiry.toLocaleString()" it should say "expiryTime.getTime()" and "expiryTime.toLocaleString()" 

I think that should be it. Hope this helps, 

Jonathan

 Javier,

The patch here was something we posted to help us avoid having to do a service pack/patch to resolve this issue. We did create a ticket for this here:

https://trac.clearcanvas.ca/source/ticket/5150

And we did end up resolving it for our next release by forcing the format of the time that we're using in the cookie for tracking logouts.

Steve